Delivery & pick up
Delivery in Metro Vancouver is free over $150 and varies by region under $150, from $15-$25. Select your region at checkout. Your order will be dispatched no later than 3 business days of payment, unless it is a bespoke arrangement or the item is not at my location. Please contact me for a specific delivery day.
I cannot guarantee time of delivery but I can call or text you or the receiver ahead of time to let you/them know the order is coming. All deliveries are to a door, no signature required. No one has to be home but I must have your permission to leave it by the door. If you have not made arrangements ahead of time, and no one answers the door or answers my phone call, I cannot leave the order and will have to contact you for a new delivery time and fee.
Pick up is available from my home studio on Quebec Street, Vancouver. You will receive an email confirming your order is ready for pick up. At that time, please reply to the email to arrange pick up with me - very important as I'm not always home.
For locations outside Metro Vancouver, the rest of Canada and international destinations please contact me for a quote. Please let me know if your parcel needs to be expedited or if you'd prefer the most economical shipping method. Please note that THRIVE does not pay duties or customs fees.
Your order will be dispatched within 3 business days of payment unless it is a bespoke arrangement or the item is not at my location.
Please note that at this time I are not taking returns on purchases.
Rentals can be dropped off [4546 Quebec Street, unit 1, Vancouver] on the day specified by THRIVE. Alternatively I can pick up rentals for a fee of $15-25 depending on your area.